Frequently Asked Questions

FAQ

Your questions answered about ordering, shipping, returns, and product details for a seamless experience.

What is Bel Bey Beauty?
Bel Bey Beauty is an online store specializing in 100% vegan and natural cosmetics, including body butters, soaps, oils, scrubs, and other beauty essentials.

Do you have a physical store?
No, we operate as an online-only store. All purchases must be made through our website or official social media platforms.

Are your products natural and vegan?
Yes! All Bel Bey Beauty products are 100% natural, vegan, and cruelty-free.

Are your skincare products suitable for all skin types?
Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin. However, we recommend patch testing before full use.

General Questions

How long does delivery take?
Delivery times depend on your location. Generally:

• Local Ghana orders: 1-5 business days

• International orders: 5-14 business days

Do you ship internationally?
Yes! We offer international shipping. Shipping fees vary based on destination and shipping method.

How can I track my order?
Once your order is processed, you will receive an email or text with tracking details if applicable.

Can I return or exchange a product?
For hygiene and safety reasons, we do not accept returns or exchanges unless the item received is damaged or incorrect.

What if I receive a damaged or wrong product?
Please contact us within 24 hours of receiving your order with clear photos of the issue. We will review and offer a replacement if applicable.

Do you offer refunds?
Refunds are only issued if an order cannot be fulfilled. Otherwise, all sales are final.

Returns & Refunds

How do I place an order?
You can place an order through our website or via our official social media pages. Simply select your items, add them to your cart, and proceed to checkout.

What payment methods do you accept?
We accept payments via PayPal, credit card and mobile money (MoMo).

Do you accept cash on delivery or pay-on-arrival?
No, we do not offer pay-on-arrival or cash-on-delivery services. All orders must be paid in full before processing.

How will I know my order is confirmed?
Once your payment is successfully received, you will receive a confirmation text or email with your order details and updates on the delivery process.

Shipping & Delivery

Ordering & Payment

Products & Ingredients